Shipping policy
Shipping Policy
1. General Information
At Befemtech SRL, we strive to provide our customers with efficient and reliable shipping services throughout Europe. Please review our shipping policy below for details on processing times, shipping costs, and delivery estimates.
2. Shipping Destinations
We currently ship to all countries within Europe. If you are located outside of Europe, please contact us at jerome@lileo.com to discuss possible shipping options.
3. Processing Time
Orders are processed within 1 business day after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
4. Shipping Rates and Delivery Estimates
Shipping costs are calculated at checkout based on the destination and order weight/size. We offer standard shipping only, with estimated delivery times as follows:
- Standard Shipping: 1 to 5 business days, depending on the destination country within Europe.
Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays, weather conditions, or other unforeseen circumstances.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website.
6. Customs, Duties, and Taxes
Befemtech SRL is not responsible for any customs fees, import duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
7. Shipping Delays
While we strive to meet all stated delivery times, shipping delays can occasionally occur. If there is a significant delay in your shipment, we will contact you via email. Befemtech SRL is not liable for any delays caused by the carrier or other third parties involved in the delivery process.
8. Damaged, Lost, or Stolen Packages
Befemtech SRL is not responsible for packages lost, stolen, or damaged in transit. If you encounter any issues with your shipment, please contact the carrier directly using the tracking information provided. We will assist in resolving the issue where possible.
9. Incorrect Shipping Addresses
It is the customer's responsibility to provide the correct shipping address at checkout. Befemtech SRL is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize an error in your shipping address, please contact us immediately at jerome@lileo.com.
10. Returns and Exchanges
For information on returning or exchanging items, please refer to our Return Policy.
11. Contact Us
If you have any questions or concerns about your order or our shipping policy, please contact us at jerome@lileo.com. We are here to help!